| 1. An item is OUT OF STOCK. Will you receive it again? |
| Please note that we do not charge for any items we do not ship. We do our best to complete your orders. However, if we recut a particular styles, it will be published again when it is available. No pre-orders. |
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| 2. Can I hold the items that are saved on my shopping cart? |
| Yes, our sever will remember the items that are in your shopping cart. But, please note that we do not guarantee a hold on the items. Since we are in an industry where fashion and design is constantly changing we are getting new items added on a daily bases. So all our items are on a "first come, first service", meaning no items can be held for anyone. Whoever purchases the items first will receive it. And, back stocks may occur. If you would like to be notified of any back stocked items please note on the "Comment" section to be notified. |
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| 3. Can I pick up my order? |
| Yes. Please arrange pick up by phone with one of our representatives. Order pickups available by appointments only. |
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| 4. Do you accept COD? |
| Sure, we do accept COD orders. We only ACCEPT Certified Cashiers Check or Money Orders. All shipments going to a Residence is required to have "Signature Require" Service, ($3.50 fee) this amount will be waived on your next order.
Please note: UPS COD Fee $11 (USD) |
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| 5. Do you accept international orders? |
| Absolutely. We will ship anywhere in the world where our couriers ship. |
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| 6. For orders shipping outside of the U.S. Will I be charged additional duties and taxes? |
When you place an international order at www.lovingujewelry.com or with an in-house sales rep, you authorize our shipping carrier (UPS) customs broker to act as your agent with Customs and Revenue (depending on country) to clear merchandise and process all duties and taxes.
**(Applies to Canada Shipping) duties are determined as a percentage of the total amount of goods purchased. Goods and Services Tax (GST) Provincial Sales Tax (PST), and Harmonized Sales Tax (HST) are a percentage of the subtotal of the value of the merchandise purchased and the duties on that merchandise as required by law. The GST, PST, and/or HST rate is determined by the province to which the merchandise is shipped. All duties and taxes collected are forwarded to the proper Canadian authorities.
Shipping outside the U.S.A: Your order may be subject to VAT, import duties and taxes, which are levied once your package reaches your country. Loving U Jewelry ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office. |
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| 7. How can I make an account on your website? |
| Simply log into our website: (www.lovingujewelry.com / www.lvuus.com) and fill out “Create your New Account” after successfully filling out the necessary page you are on your way to ordering from the best fashion jewelry company. If you need extra help please contact us via. Email or call us (213) 743-1417 (international/domestic) |
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| 8. How do I get the quantity price break? |
Quantity price breaks are automatically calculated when you purchase the same style and same color. There are no price breaks on the following items:
-Displays
-Specials, Package Deals, and Display Deals |
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| 9. How long does it take to ship the merchandise upon ordering? |
After checking out, your order gets processed, depending on the shipping method and the time in which your order was placed we do our best to ship out all shipments within 24 to 48 hours.
Exceptions:
•All orders that come in over the weekend gets processed the following business day (Monday through Friday)
•If there is a Holiday mixed in with the weekend, orders will get processed the following business day (Monday through Friday)
•Priority shipments (UPS1, UPS2, and UPS3) received before 12PM (PST) will get processed that same day; if received after the Cut-off time that order will be processed the following business day.
***(Loving U Jewelry is not responsible for delay of shipment due to the Cut-off time) |
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| 10. I do not have a seller's permit. Can I still purchase from you? |
| We are closed to the general public. However, we may accept copies of previous purchases from 2 different manufacturers in the Los Angeles Fashion District Area. |
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| 11. I was just curious as in weather you drop ship or not? |
| Sorry, we do not do any form of drop shipping. |
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| 12. It seems as though I lost my password to log in, how would I go about receiving a new password? |
| You may call us at (213) 743-1417 (international/domestic) or email us at (info@lovingujewelry.com) and request for a new Password. |
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| 13. May I use your online images? |
| Absolutely! We actually encourage to use our images to promote your boutique and pre-sell before ordering from us. It's a win-win. |
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| 14. My orders been shipped but I still can't track it. How can I find out where it is? |
Tracking information is not available until your order has been shipped out. And, regarding how you place your order (online or in-house with a sale. Rep) tracking will be emailed if you place your order online the day your shipment is shipped. For in-house orders you may call us:
(213) 743-1417 and request it from one of our friendly staff. |
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| 15. What is the minimum amount to order? |
| Our minimum is $100 USD for both international and domestic. |
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| 16. What is your return policy? |
Loving U Jewelry take great pride in our reputation for quality and excellent Customer Service. If in any case you are dissatisfied with a purchase/or receive damaged items (during transportation), we’ll assist you with a prompt replacement of your return(s) or if our inventory does not permit; then you will be given a store credit.
All returns must be notified within 5 days of the shipment receipt and must be accompanied by an RMA number (Return Merchandise Authorization) and a Return and Exchange form or a Copy of your Invoice. To obtain your RMA number you may email us at info@lovingujewelry.com or you may also call us at (213) 743-1417 (Monday-Friday 9:00AM to 6:00PM (Pacific Standard Time). If you cannot obtain an RMA form, please make a copy of your invoice and write the RMA# on the top right and corner.
How to Return / Exchange
A return and exchange form is inserted with every package. Click here for a printable return and exchange form.
Any items returned due to wrongly ordered such as (ex: wrong size, color, style, dissatisfaction, ordered by mistake), when received will incur a 40% restocking fee.
Returns will be processed as exchange or store credit on your online account ONLY/no refunds
Please fill out the return section of the form completely and enclose it with the item(s) you are returning.
Please note that we will not honor any items that have passed our 5 day grace period.
Any items without the original packaging or already sold to the customer will not be honored.
Packaging and Return Instructions:
Return(s) to be accepted for store credit all items must be in their original purchase condition, including the original product packaging and all accessories. Any items that you received with tags attached must be returned with those tags intact.
Along with an return and exchange form, package your returns in a secure box or padded envelope
Ship by using USPS (United States Postal Service), UPS, or other legitimate parcel carriers.
Loving U Jewelry is not responsible for any lost or damaged package(s), so please ship your packages insured with tracking for your safety.
Any returns received due to poor packaging, will not be honored.
Keep your shipping receipt until you have fully received your exchange or credit.
Returns, Other Shipping and Handling Info:
Re-shipping and credits are not issued until your returns are received by our Customer Service Center.
If items are returned from orders that received free shipping discount, original shipping will be charged.
If you have an exchange for the same item on defected products, no additional shipping & handling charges will incur.
Loving U Jewelry DOES NOT send any form of return labels.
RETURN ADDRESS
All Returns must be made to our Customer Service Center at:
Loving U Jewelry
Attn: Returns Department
124 E. Olympic Blvd #100
Los Angeles, CA 90015 |
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